With a range of departure and arrival times, flying with Aer Lingus to your destination becomes all the more versatile to your travel needs.
We had the legal amount and sizes based on the Aer Lingus website, but he refused to let us board the plane without checking our small roller bag.
So they checked it to our final destination of Washington Dulles Airport and gave us a baggage ticket.
They had no luggage tags to put on the bag and he said there would be no problem. An airline rep at the baggage claim gave me, as well as several others, a form to fill out. It has been 4 days so far and I have called leaving messages, emailed, and never yet been able to speak to an individual.
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When I read Martha's post, I really couldn't believe that we had had almost the same experience: a) a 'demand' that we check our roll ons (we never check baggage), b) lost luggage going to IAD, c) no way to communicate with Aer Lingus as they gave us no case number to register our lost luggage even though we filled out all their required forms, d) complete inability to communicate with Aer Lingus as they simply do not answer the phones. Rather than trust Aer Lingus to follow up on this ridiculous scenario, I drove the 343 miles back to Washington DC to collect our long lost luggage seven days later. C taking the trouble to call us, our luggage would still be lost.
Surprisingly, a very nice lady in the Washington DC area (who also had HER luggage lost by Aer Liingus two days prior to ours) kindly called us to say that OUR luggage was on her door step when she arrived home from work! I wanted Aer Lingus to know about this and tried to notify them, but ....
if you don't have a case number, (the number they "forgot" to supply when we told them our luggage did not arrive), they won't accept any response from the customer.
I can see why this might improve their complaint statistics, since it is impossible to complain within their own system without that critical case number. When we were boarding our Aer Lingus flight at London Heathrow, returning from our holiday in England, a very rude gate agent told us we had "Too many carry-ons".